ONLINE TERMS OF SERVICE
These Online Terms of Service (“Agreement”) set out the terms on which Sent, Inc. (“Sent”, “we”, “our”, or “us”) will provide you (also referred to as “your” or “user”) access to and use of certain services available on or through our website(s) (e.g., https://sent.dm/) and the domains, products, platforms, mobile application(s), or others services, content, or technology offered or provided by us (collectively, “Services”). You and Sent are referred to herein individually as a “Party” and jointly as the “Parties”. By indicating acceptance to this Agreement, via click-through or executing an ordering document which incorporates the terms and conditions herein, or otherwise accessing or using the Services, you are entering into a legally binding agreement with us. You hereby represent that you are of legal age, and are otherwise fully able and competent, to enter into a binding agreement. If you are using the Services on behalf of an organization, you represent that you have the right to bind such organization to this Agreement, and the terms “you” and “user” will include both you, the individual user, and such organization. Certain Services may require registering with us or executing an order with us, and any such order is hereby incorporated into this Agreement. If you are accessing or user our Services in connection with a relationship you may have with one of our other users (typically a business entity), you agree that the restrictions and other limitations in this Agreement shall apply to your access or use of the Services as between you and us (other agreements may cover your relationship with that other user). YOUR ACCESS TO OR USE OF THE SERVICES IS SUBJECT TO LIMITATIONS OF LIABILITY AND AN ARBITRATION PROVISION IN SECTION 11.5 OF THIS AGREEMENT, REQUIRING ALL DISPUTES TO BE RESOLVED BY WAY OF BINDING ARBITRATION AND OTHERWISE LIMITING YOUR REMEDY AGAINST US. PLEASE CAREFULLY REVIEW SECTION 11.5 FOR MORE INFORMATION. We may revise and update this Agreement from time to time without prior notice to you and will post the updated Agreement to the Services. ANY CHANGES TO THIS AGREEMENT BY US WILL APPLY IMMEDIATELY UPON POSTING TO THE MAXIMUM EXTENT PERMITTED BY LAW.1. Nature of the Services
1.1 General
The Services may (i) include access to certain information or content (which may include data, text, user or visual interfaces, logos, designs, or other materials or content), (ii) facilitate or perform certain functions and features relating to messaging or marketing through our Platform (as defined below). Our “Platform” means the proprietary messaging, marketing, and engagement analysis software platform (the “Platform”) we may provide you access to, or use of, as described in our documentation and an applicable order.1.2 License Grant
Subject to the other provisions of this Agreement (including any applicable order), Sent hereby grants you a limited, non-exclusive, revocable, non-assignable, non-transferable right to access and use the Services applicable to you pursuant to our generally applicable policies, procedures, and documentation for such Services. Nothing in this Agreement is intended to, or may be construed as, conferring by implication, estoppel or otherwise, any license or other grant of right to use any patent, copyright, trademark, service mark, or other intellectual property of Sent or any third party, except as expressly provided in this Agreement. All rights not otherwise expressly granted by this Agreement are reserved to Sent. We reserve the right to modify the Services, in our sole discretion, at any time.1.3 Restrictions
You will not, directly or indirectly (or permit any third party to):- (a) remove, obscure, or modify any trademark legend or copyright notice, author attribution, or other notice placed on or contained within the Services,
- (b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of the Services, or any documentation or materials related to, or provided with, the Services,
- (c) modify, translate, or create derivative works based on the Services,
- (d) copy, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Services,
- (e) use, access, or otherwise exploit the Services to build or support, and/or assist a third party in building or supporting, products or services competitive to the Services,
- (f) use the Services as a service bureau or timesharing service, or otherwise for the benefit of a third party,
- (g) transmit or upload any software viruses, malware, spyware or any other code, file or program that is designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment
- (h) use the Services in violation of this Agreement or any applicable law, regulation, or rule, including laws, regulations, and rules regarding telecommunications, marketing, or advertising (e.g., illegal, unsolicited, or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or other unsolicited or illegal messages or communications), or
- (i) harass or interfere with another individual or entity, including any other user’s use and enjoyment of the Services.
1.4 Registration
To access or use certain Services (including the Platform), you may be required to provide us with your first name, mailing address, title, name of your employer or other applicable organization, other contract information, and create login credentials. To the extent you are using the Platform on behalf of an organization, you may need to also provide us with information to confirm, or permit us to confirm, any relationship between you and such organization. We may also request additional information from you from time to time. You represent and warrant to us that you will provide us with accurate, current, and complete registration information. You are responsible for keeping your registration information up-to-date. You will keep your credentials and passwords confidential and are strictly responsible for all use of the Platform using your login credentials.1.5 Additional Terms applicable to certain Marketplaces
If you download certain Services through the Apple App Store, Google Chrome Web Store, Google Play marketplace, the Samsung Apps marketplace, Amazon Skills Store or any similar store or marketplace authorized by Sent (each, an “App Store” and references to an App Store include the corporate entity and its subsidiaries making such App Store available to you) you agree to comply with all applicable third-party terms for the relevant App Store when using such Services (“App Store Terms of Service”). You acknowledge and agree that the availability of the Services is dependent on the App Store from which you received the Services. You acknowledge that this Agreement is between you and Sent and not with the App Store. The App Store is not responsible for the Services (including any related software, content, maintenance, support, and warranty) or addressing any claims relating to the Services (e.g., product liability, legal compliance, or intellectual property infringement). You agree to pay all fees charged by the App Store in connection with the Services (if any). You and Sent acknowledge that the App Store (and its subsidiaries) is a third-party beneficiary of this Agreement and has the right to enforce the terms and conditions herein. Further, you acknowledge and agree:- (i) Sent, not the App Store, is solely responsible for the Services and content thereof. Your use of the Services must comply with the applicable App Store Terms of Service.
- (ii) In the event of any failure of the Services to conform to any applicable warranty, you may notify the applicable App Store and obtain a refund of any fees charged for the Services (if any) by the App Store. As between Sent and the App Store, any claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Sent.
- (iii) You and Sent acknowledge that, in the event of any third-party claim that the Services or your possession and use of the Services infringe a third party’s intellectual property rights, as between Sent and the App Store, Sent, not the App Store, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.
- (iv) Without limiting any other Sections in this Agreement, you must comply with all applicable third-party terms of agreement when using the Services.
2. Fees
2.1 Fees
Certain Services (including the Platform) may be subject to certain subscription or other fees, as identified by us in the applicable order or when you are registering for such Services. If your use of any Services gives rise to any third-party platform, service, or other fees or expenses, you are responsible for reimbursing us for such fees, costs, or expenses on a pass-through basis (or paying such amounts directly to the third party). If required for an applicable Service, unless we separately agree with you to receive payment by another means, you will provide us (or our designated third-party payment processor) with accurate and valid credit card or other payment information and update your payment information in the event any information provided becomes invalid or incomplete. Any amounts due to us are exclusive of all sales, use, excise, service, value added, or other taxes, duties and charges of any kind (whether foreign, federal, state, local, or other). You are solely responsible for all such taxes, duties, and charges (except for taxes imposed on Sent’s U.S. income). You agree to gross-up any payments due to us for any tax related withholding or deduction required by applicable laws, such that you pay us the net amount owed. You will indemnify, defend, and hold Sent harmless from any such taxes, fines, or interest for which you are responsible under this Agreement or applicable law.2.2 Evaluation or Trials
If we offer you an evaluation or trial of Platform related Services for a limited period, you may cancel during such evaluation or trial period. If you do not timely cancel at least three (3) days prior to the end of that period, we may convert you to a standard subscription and automatically begin billing the payment method you provide to us, as described in Section 2.1.2.3 Late Payments
You shall pay interest on all late payments at the lesser of (a) 1.5% per month or (b) the highest rate permissible under applicable law, calculated daily and compounded monthly. You will reimburse Sent for all costs and expenses, including attorneys’ fees, incurred in collecting any unpaid amounts owed by you hereunder.2.4 Cancellation of Auto-Renew Subscription
PLATFORM AND OTHER SUBSCRIPTION SERVICES ARE SUBJECT TO AUTORENEWAL, unless you cancel your subscription at least three (3) days before your next renewal date to avoid the next billing period. You may cancel your subscription by logging into your account on the Platform and cancelling it there, or you may send us written notice of cancellation to our contact information in an applicable ordering document (or [insert email]). Any cancellation under this Section 2.4, will be effective upon your receipt of confirmation from Sent of the cancellation.3. User Content
3.1 User Content
All data, information, or content which you, or any third-party on your behalf, inputs, submits, or transmits to the Services (“User Content”) is stored and processed in accordance with our applicable privacy and security policies, and will not be used by Sent except as permitted therein or herein. You hereby grant to Sent a limited, non-exclusive, non-transferable, royalty-free right to process, use, reproduce, manipulate, display, transmit, and distribute User Content solely in connection with providing the Services to you, performing our obligations and exercising our rights under this Agreement, and maintaining, improving, and developing the Services. You shall be solely responsible for providing, updating, uploading, and maintaining all User Content, and obtaining any consents or providing any notices to third parties in connection with User Content. Sent shall operate the Services in a manner that provides reasonable information security for User Content, using commercially reasonable data backup, security, and recovery protections.3.2 Warranty
You represent and warrant that you own (or have sufficient license and other rights to) User Content for each of us to fulfill our respective obligations and exercise our respective rights in connection with the User Content and this Agreement, and doing so will not violate any law, regulation, or rule or otherwise violate, infringe, or misappropriate the rights of any third party. You shall not:- (a) transmit or upload any User Content that infringes any third-party intellectual property rights, or violates any rights of privacy or publicity,
- (b) transmit or upload any User Content that is defamatory, libelous, vulgar, profane, or obscene, or violates any law or other right, privilege, or interest of any third party, or
- (c) transmit or upload any User Content if you do not have the right to do so.

